We Are Committed to Protecting Your Data

Facai77 Privacy Policy – Our Commitment to Protecting Your Information

When you create an account or play games on facai77, certain information is collected and held by us. This page clearly explains what data is collected, where it is stored, and who it is shared with.

What This Policy Covers
What information is collected
How your information is used
Who your information may be shared with
Cookie & Tracking Policy
Your rights
Data Security Practices
Last updated: 1 January 2026
🔐 256-bit SSL Encryption
🛡️ 0 times Selling Data to Third Parties
⚡ 72 Hours Data request resolution
✅ GDPR In line with international standards

How We Protect Your Privacy

Facai77's Six Core Data Protection Principles

✓ Encrypted
🔐

Highest-Grade Encryption

All your personal information and payment data is encrypted with 256-bit SSL technology. facai77 keeps your data secure with bank-grade protection.

🚫 Never Sold
🤝

Your data is never sold to third parties

Facai77 never sells your personal information. Data is not shared with any third party except where required by law.

📋 Transparent
🔍

Fully Transparent Data Use

Why your data is collected, where it is stored, and how long it is kept — every detail is clearly outlined in this policy.

🧑‍💼 Your Control
⚙️

Your rights over your data

You may view, correct, or request deletion of your data at any time. facai77 will respond within 72 hours.

🌐 GDPR Standards
🏛️

International-Standard Protection

Facai77's privacy policy is built in accordance with international data protection standards (GDPR). Your rights are upheld with the highest priority.

🔒 Limited Collection
📦

Only necessary data is collected

Facai77 collects only the data necessary to operate its services. No excessive or irrelevant data is ever collected.


Important: By registering or using services on facai77.click, you agree to this Privacy Policy. This policy was last updated on 1 January 2026.

1. Introduction

Facai77 is an online gaming platform serving users in Bangladesh. We understand that your personal information is sensitive. When you create an account, play games, or make transactions on facai77, keeping that information secure is our foremost responsibility.

This privacy policy is written in plain language so that any user can understand it easily. There is no complex legal jargon and no hidden explanations. facai77's position on your data is straightforward — your data belongs to you, and we use it solely to improve the quality of your experience.

This policy applies to both the facai77.click website and its mobile application.

2. What information we collect

Facai77 collects three main types of data — what you provide directly, what we gather through your usage, and what is needed to process payments. Details are outlined below:

👤
Identity information
  • Mobile number
  • Email Address (Optional)
  • National ID information (for KYC verification)
  • Date of birth (for age verification)
  • Name and address (for KYC)
💳
Payment Information
  • BKash / Nagad / Rocket Number
  • Bank account details (where applicable)
  • Transaction Amount & Time
  • Crypto Wallet Address (if applicable)
🎮
Gaming & activity data
  • Betting history & game records
  • Login time and frequency
  • Bonuses & Vouchers Used
  • Win & Loss Records
📱
Technical Information
  • IP Address
  • Device Type & Operating System
  • Browser type and version
  • Cookies & session data

Data collection principles: facai77 only collects information that is strictly necessary. Data that is not required to deliver our services will never be made mandatory.

3. How Your Information Is Used

Your information is used for the following purposes. Each use has a clear and specific reason:

  • Account management: To verify registration, process logins, recover passwords, and maintain account security.
  • Payment processing: To verify identity and payment method during deposits and withdrawals.
  • KYC Verification: To verify age and meet legal obligations related to anti-money laundering.
  • Support: To verify information needed for issue resolution and to display transaction history.
  • Fraud Prevention: To detect unusual activity and maintain account security.
  • Service Improvement: Analyzes user experience to continuously improve the platform.
  • Contact: To send important updates, security alerts, and (if you opt in) promotional messages.

Marketing Communications: facai77 will only send promotional emails or SMS messages when you have given your consent. You can withdraw this consent at any time from your account settings.

4. Who Your Data May Be Shared With

Facai77 does not sell your data to third parties. However, limited data may need to be shared in certain specific circumstances:

With Whom What Data Why
Payment processor Payment information To complete transactions
KYC Provider Identity Information Age Verification
Regulatory Authorities Legally Required Information Legal Obligations
Cloud service provider Encrypted Data Secure storage
Analytics Tools Anonymous Usage Data Service Improvement

Facai77 has a data processing agreement with every third-party service provider, ensuring your information is protected. No provider may use your data beyond the scope of that agreement.

5. Cookie Policy

The facai77 website and app use cookies. Cookies are small text files stored in your browser or device that help improve your experience.

Cookie type

Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause issues with login or payment functionality. If you use the facai77 mobile app, it uses its own session management rather than cookies.

6. Data Security Practices

Facai77 employs multiple layers of security to protect your information:

Data-at-rest encryption
All data stored on our servers is protected with AES-256 encryption.
Encryption in transit
All data transmitted between your device and our servers is secured using TLS 1.3 protocol.
Minimum Access Policy
Only authorized personnel have access to specific data. All access is logged.
Regular Security Audits
Independent third parties regularly audit the security of our systems.

In the Event of a Data Breach: In the event of a data security breach, facai77 will notify affected members within 72 hours and take immediate protective measures.

7. How Long Your Data Is Retained

Facai77 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

  • Account Information: For as long as your account remains active. Following account closure, data is retained for a maximum of 5 years as required by law.
  • Transaction Records: Up to 7 years, in accordance with financial regulations.
  • KYC Documents: Up to 5 years following verification.
  • Gaming History: For as long as your account is active, plus 2 years after closure.
  • Cookie Data: Session cookies – deleted when the browser is closed. Persistent cookies – up to 12 months.
  • Support Conversations: Up to 3 years (if required for dispute resolution).

After the specified retention period, data is securely deleted or anonymised.

8. Your Rights

You have several important rights regarding your personal data. facai77 respects and upholds each of these rights:

👁️
Right to Access

You may request to know what information facai77 holds about you.

✏️
Right to rectification

You may request corrections to any inaccurate or outdated information.

🗑️
Right to Erasure

You may request deletion of your data under certain circumstances.

📤
Right to data portability

You have the right to receive your data in a structured, portable format.

🚫
Right to Object

You may object to marketing communications or specific types of data processing.

⏸️
Right to Restriction

You may request that processing of your data be restricted under certain circumstances.

To exercise any of these rights, email support@facai77.click or reach us via live chat. facai77 will respond within 72 hours. Please note that in some cases, legal obligations may prevent the complete deletion of certain data, and you will be informed of the reason if this applies.

9. Minor Protection

Facai77's services are intended for users aged 18 and above. We do not knowingly collect data from minors.

If a parent or legal guardian discovers that their minor child has created an account on facai77, please contact us immediately at support@facai77.click. We will close the account and delete any collected data.

For Parents: Use internet filtering software on your child's device. facai77 takes every precaution to verify age, but parental supervision is equally important.

10. Changes to the Privacy Policy

Facai77 reserves the right to update this privacy policy at any time when necessary. Whenever significant changes are made:

  • The "Last Updated" date on this page will be revised accordingly.
  • For significant changes, registered members will be notified via email or in-app notification.
  • At least 7 days' notice will be given before any changes take effect.

Continued use of the service after notice is received will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Last Updated: This privacy policy was last updated on 1 January 2026. Compared to the previous version, additional details have been added to the Cookie Policy section and the Member Rights section.

11. Privacy-related contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to us using the contact details below:

Email support support@facai77.click
3–6 Hours
Live Chat From the Website or App
24/7
Response Time Data Requests: Up to 72 Hours

Frequently Asked Questions

Frequently Asked Questions by facai77 Members

facai77 has four VIP tiers – Silver, Gold, Platinum, and Diamond – each offering greater benefits as you advance. At the Silver tier, your weekly cashback bonus increases from 5% to 8% and withdrawal limits are raised. Gold members receive a dedicated account manager with direct WhatsApp access, cashback up to 12%, and special gifts during seasonal events. Platinum unlocks customised personal bonus packages, priority withdrawals, and early access to new games. At the top-tier Diamond level, you can enjoy up to 18% cashback, the highest withdrawal limits, a birthday bonus, and invitations to exclusive events. Tier placement is based on your monthly betting volume and overall activity on the platform. For more details, Rewards View the page.

Under normal conditions, deposits made via bKash reflect in your facai77 balance within 2 to 5 minutes. Nagad takes roughly the same time — around 3 to 7 minutes. Rocket is slightly longer, typically 5 to 10 minutes. Bank transfers can take anywhere from 30 minutes to 3 hours, especially when the bank's network is busy. If more than 15 minutes have passed and your balance still hasn't updated, start by checking the transaction status — look up your "Transaction History" in the bKash app. If the transaction shows as successful, contact facai77 Live Chat and provide your bKash Transaction ID (TrxID). Most issues are resolved within 15 minutes. Delays can also occur due to sending to a wrong number or entering an incorrect amount — the support team can assist in those cases too.

🔐 Your Data Is Secure

Register safely at facai77 – your privacy is our responsibility

256-bit encryption, no data sold to third parties, and a fully transparent policy — your information is always safe with facai77.

For players aged 18 and above only. Please gamble responsibly.

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